3PL: Third-party logistics. A 3PL provider (such as FulfillMe) allows companies to outsource logistics processes, including the warehousing, picking, packing, and shipping of orders.

Air cargo: Freight that is moved by air transportation.

B2B: Business-to-business transactions, in which one business buys products or services from another business.

B2C: Business-to-consumer transactions, in which a final customer buys products or services from a business.

Backorder: A product that is out of stock at the time an order is placed, but promised to ship once available.

Barcoding: Encoding information so that it can be read easily and accurately by an electronic barcode scanner.

Batch fulfillment: Fulfilling a large number of orders all at once. For example, crowdfunding campaign rewards are often shipped through batch fulfillment at the end of the campaign.

Carrier: The business used for delivery, such as USPS, UPS, and DHL.

Dimensional weight: An estimated weight calculated from the length, width, and height of a package, using the longest point on each side. This weight can be used to calculate shipping costs for a package.

Distributed inventory: The splitting of a merchant’s inventory across different fulfillment centers throughout the US (and potentially beyond) to achieve a lower transit time and cheaper shipping costs.

Dropshipping: An ecommerce order fulfillment model in which inventory is produced and stored by the manufacturer. When a customer places an order, the product is shipping directly from the manufacturer to the end consumer.

DTC: Direct-to-consumer, or the type of order that is sent directly to the end consumer. See B2C above.

Ecommerce platform: Software through which online businesses can manage their ecommerce website, sales, operations, and more. FulfillMe can integrate with several major ecommerce platforms, including Shopify, BigCommerce, Magento, and more.

EDI: Electronic Data Interchange. The way in which multiple systems communicate with each other to transfer information. Common EDI documents include purchase orders, invoices, and advance ship notices.

FBA: Fulfillment by Amazon. Items are offered by a third-party seller, but purchased from Amazon and stored in and shipped from an Amazon fulfillment center to the end customer.

FBM: Fulfillment By Merchant (FBM) is when the seller is in control of his entire handling and shipping process. Instead of paying a service fee and shipping inventory to Amazon to handle, the seller uses his or her own resources and sends the items directly to the buyer. By choosing FBM, a seller takes complete control of the entire process, from purchasing, to shipping and receiving.

Freight forwarder: A person or company who arranges the transportation of products on behalf of either a seller or buyer. Freight forwarders often consolidate smaller shipments in a larger one in order to receive less expensive shipping rates.

Freight shipment: Any shipment over 150 pounds and/or with dimensions larger than 30” L X 30” W X 30” H. There are three types of freight shipments:

Less than Truckload (LTL) = 1 to 6 pallets
Partial Truckload (PTL) = 6 to 12 pallets
Full Truckload (FTL) = 12 to 24 pallets

Fulfillment center: An outsourcing solution for inventory management and order fulfillment. This is where inventory is stored, managed, picked, packed, and shipped to their customers.

Fulfillment services provider: A third-party company that provides some or all of the following order fulfillment steps on behalf of an ecommerce merchant: order processing, packing, picking, shipping, and/or returns management.

Hazardous materials: Also called “hazmat.” A material that could pose a danger to people, property, or the environment if improperly shipped, stored, or handled.

Inventory: The products on hand for any merchant at any given time.

Inventory management: The tracking of inventory levels, orders, sales, and deliveries.

Kitting and assembly: A grouping of several different items listed, purchased, and shipped under one SKU. For example, a variety pack consisting of three different items that are otherwise sold separately. FulfillMe offers kitting services, in which our fulfillment center team “kits” together with the items into a single shipment when an order for a bundle or variety pack is placed.

Last-mile delivery: The transportation of a package from a hub to the package’s final destination with the goal of delivering the item as quickly and cost-effectively as possible.

Net weight: The actual or estimated weight of a good without its packaging.

On-demand warehousing: A platform that connects businesses that need to store inventory and fulfill orders on a temporary basis with warehouses that have excess space.

Order fulfillment: The complete process of receiving, processing, packing, picking, and shipping an order.

Packing: After picking, the action of preparing the picked products for shipment. This can include using custom packaging, inserts, air pillows, and other packing materials.

Packing slip: Also called a packing list. A list that accompanies delivery packages of the products included in the shipment.

Pallet: A flat transport structure used to ship and store goods in large quantities. Pallets stably support goods while being lifted by a forklift. Typical pallet dimensions (height varies):

48” L X 40” W X #” H
48” L X 48” W X #” H
48” L X 96” W X #” H

Picking: Within the fulfillment center, the action of collecting a specified number of certain products from their respective locations to fulfill a customer order.

Picking list: A document for warehouse pickers containing the ordered items to retrieve from storage including inventory quantities and locations.

Receiving: Within the fulfillment center, the acceptance of incoming inventory followed by its storage.

Reorder point: The stock level for a certain product at which inventory must be reordered to keep enough inventory in stock for orders placed in the near future. .

Returns handling: The receiving, processing, and potentially restocking of orders/products returned by the end customer.

Self-fulfillment: Also called in-house fulfillment. A model in which the merchant picks, packs, labels, and ships orders by themselves, without the help of a dropshipper or outsourced fulfillment solution.

Shipping zones: The geographical areas that carriers ship to, spanning from Zone 1 to Zone 8. Zone 1 is the closest area to the fulfillment center from which the order is shipped, while Zone 8 is the furthest. Transit times and prices may increase as the zone number increases.

SKU: Stock-keeping unit. A unique code that identifies a product based on its characteristics, such as brand, style, color, and size. For example, a small red shirt would have a different SKU from a medium red shirt.

Split shipment: When a single order containing multiple products is sent in separate shipments. This means the customer receives more than one package even though they ordered everything together.

Storage fees: Also called warehousing fees. The cost to store inventory in a 3PL’s warehouse or fulfillment center.

Warehousing: The practice or process storing of products in a warehouse. A 3PL can be a cost-effective alternative to a traditional warehousing model by allowing merchants to pay only for the space they use.

WRO: Warehouse Receiving Order. A form completed ahead of time provided for each shipment from the client to the 3PL to let the 3PL’s receiving department know what exactly is being sent to the warehouse(s).

Phoenix Package Logistics is now FulfillMe™