The largest national retail pharmacy needed a fulfillment partner to support its growing e-commerce strategy. With thousands of SKUs, seasonal spikes, and strict SLAs, the company required a flexible and technology-driven logistics solution. FulfillMe partnered with the pharmacy to provide scalable fulfillment, inventory management, and distribution services through fulfillment centers in both Florida and the Midwest — ensuring efficiency, accuracy, and cost savings.
Client Background
As the largest retail pharmacy chain in the U.S., the client operates thousands of retail locations and serves millions of customers daily through both in-store and digital channels. In addition to prescription services, the company sells a wide range of consumer products. E-commerce has become a key growth driver, requiring robust fulfillment capabilities to meet customer expectations for speed and reliability.
(Missing info: total number of stores, annual e-commerce volume, number of SKUs fulfilled through this engagement.)
Challenge
The client faced several logistics challenges that threatened its ability to scale online fulfillment effectively:
Seasonal Order Spikes: Large quarterly order surges required rapid scaling without compromising accuracy.
Complex SKU Management: The program involved managing up to 1,000 SKUs with frequent updates and variations.
Speed to Customer: Orders needed to be fulfilled within 24–48 hours to meet consumer expectations.
Visibility & Reporting: Leadership required clear, real-time inventory and fulfillment visibility across a large network.
(Missing info: baseline performance metrics such as prior fulfillment times, error rates, or costs.)
Solution
FulfillMe deployed a comprehensive fulfillment program tailored to the client’s needs, including:
Technology Integration: Direct integration with the client’s ERP to ensure seamless order receipt, SKU validation, and inventory visibility.
Dual Fulfillment Centers: Florida and Midwest locations provided flex capacity and regional coverage to manage seasonal spikes while maintaining a daily baseline of 2,000 orders.
3PL WMS Implementation: A customized Warehouse Management System enabling real-time inventory tracking, order accuracy, and automated reporting.
Carrier Optimization: Proprietary rate-shopping and existing carrier relationships (FedEx, UPS, USPS, DHL) to reduce shipping costs.
Customer Service Support: Dedicated team to handle exceptions, delivery issues, and reporting.
Execution / Implementation
Seamless Integration: Orders pulled from the pharmacy’s system twice daily (10 a.m. and 2 p.m.) for rapid processing.
Fulfillment Workflow: SKUs scanned, validated, packed, and labeled through smart workflows; tracking uploaded daily back to the client’s system.
Inventory Management: Robust receiving, putaway, and reconciliation processes ensured 100% visibility.
Custom Box Programs: FulfillMe supported special programs such as Medicare boxes, with custom packaging, eligibility file management, and nationwide distribution.
(Missing info: timeline for implementation, ramp-up period, staffing size across both fulfillment centers.)
Results
Through FulfillMe’s fulfillment solution, the client achieved:
Scalable Growth: Ability to flex capacity during quarterly spikes while maintaining workforce efficiency.
Faster Fulfillment: Orders processed and shipped within 24–48 hours consistently.
Cost Savings: Lowered shipping spend through carrier optimization and rate-shopping tools.
Improved Accuracy: Real-time WMS reduced fulfillment errors and improved inventory visibility.
Enhanced Reporting: Leadership gained transparency into daily performance, KPIs, and customer order status.
